FAQs
GENERAL QUESTIONS
Why our store?
Top Quality Design
Affordable Price
User Friendly and Safe
Proven Effectiveness
Do you ship worldwide?
Yes, we ship all of our products worldwide!
How long does shipping take?
Usually takes 7-12 days shipping worldwide.
3-5 days shipping to USA.
DELIVERY
When will my purchase be shipped?
Our rule: Dispatch ready-to-ship parcels in 1 working day.
Note: Within 3-5 days of payment, receive "order cancellation" if item(s) are not available. Choose an alternative at the same price or get a refund.
How do I track my order?
We deliver tracking numbers to customers via email for their convenience. Alternatively, access the "Track Order" section on our website to find the required tracking information.
What should I do if the goods didn't arrive as promised?
For international shipments.Processing time: 1-2 days.Expect a transportation period of 7 -12 days.proccesing time.Kindly note that unforeseen circumstances such as holidays, accidents, and force majeure events may impact delivery timeframes beyond our control. If your order does not arrive within a month, please contact our Customer Support Team for assistance.
RETURN
Is it possible to exchange the product or make a return?
We are thrilled to share the wonderful news that our esteemed customers now have the amazing opportunity to return items they have purchased from our store. You have a generous 30-day timeframe, starting from the day you received your order, to initiate this process.
If you receive an item that does not work, please feel free to contact us at Mail@hamoristore.com.
(If you can't turn on the mask, please make sure to hold down the button on the remote control for 2 seconds when turning it on.)
Can I cancel my order?
Certainly, it is possible. If you choose to cancel your order, kindly contact us promptly so we can assist you accordingly.
What if I have not found an answer to my question?row
We provide 24/7 support, so you can easily get all the answers to your questions just by emailing Mail@hamoristore.com.